How Blazeclan automated Patch Management with InfraGuard and saved time by building a seamless cross-platform Patching workflow.

By Kislay Chandra

Blazeclan-Case-Study

“InfraGuard makes Patching faster and simpler. The central policies are built for automated patching so that schedules can be set to update large server workloads without manually going inside each server. The inbuilt reporting combined with custom backup & rebooting features allowed us to save time in our Patch Management activities.” - Veeraj Thaploo (Chief Technology Officer)

Summary:
Blazeclan is a born-in-cloud, strategic partner of choice to organisations that want to deliver business excellence using the cloud as a tool. Its next-generation approach to Managed Services helps enterprises achieve consistent process adjustments & optimization in all business aspects. With this continuous optimization mindset and a rapidly growing Managed Services practice, the company was looking for a futuristic Patch Management solution. By using InfraGuard’s policy-driven OS-agnostic approach, Blazeclan automated update management, centralized maintenance schedules & made Patching simple and scalable.

About Blazeclan:
Leading excellence on the cloud, Blazeclan offers robust yet dynamic cloud technology to leverage its capabilities of providing business flexibility, reduced operational costs, decreased time to market, and the security and scalability of enterprise workloads for its global customers. Their process led transformation approach forms the foundation of their multi-dimensional solutions ranging from Cloud Advisory, Migration, DevOps and Managed Services amongst others. Blazeclan is a Premier Consulting Partner of AWS and a Microsoft Azure Gold Partner. Find more information at https://www.blazeclan.com/in/

The Challange:
Delivering large-scale Managed Services presents its own challenges. Every client has a unique infrastructure, with diverse Operating Systems, Applications, Cloud providers and requirements. Furthermore, production workloads need extra care to ensure that every change is measured, approved and reported. As such, Patch Management, while recognized as critical is still largely left manual. Every server is individually accessed, backed up, updated and maintained. Needless to say, this process is not only time-taking but also error-prone.

For a high-growth organization such as Blazeclan, more clients meant more unique scenarios. BlazeClan was looking to simplify patch management while keeping the process fast, smooth, and error-free. Since their customers spanned from AWS, Azure to GCP, they needed a unified workflow, that was robust as well as customizable.

The Solution:
InfraGuard was the perfect fit for this use case - a single dashboard that works across Cloud Providers, is Operating-System agnostic and extremely easy to train on. The core suite of InfraGuard’s features includes Patch Management, Access Management, SOP Automation and Governance.

With in-built Role-Based Access Control, the setup was easy and quick. Roles and policies for each personnel were clearly defined and enforced. InfraGuard has a predefined ‘Patch Operator’ role with just the privileges needed to perform Patching. At the top-level grouping of accounts into companies allowed complete segregation of each of Blazeclan clients. The flexibility to segment servers (based on tags & meta-data) and put them into projects enabled a clear bird’s eye view of the entire server inventory across AWS & Azure.

Blazeclan only needed to schedule the patching for requested servers, based on severity & classification criteria. Apart from that every aspect was taken care of by InfraGuard itself. This included custom options such as backups, reboots, exclusion lists and script executions. With the right policies set up, the company did not need to manually enter the customer’s environment for any patch related action. InfraGuard also has a live dashboard for the Patching team to monitor during automations, ensuring another layer of supervision for critical environments.

InfraGuard’s dashboard visualizes servers according to Compliance metrics, last-updated dates and also last-activity done dates. Furthermore, detailed reports for Scanning & Installing were integrated into workflows to be automatically sent to emails and ticketing systems. This enabled easy enforcement of governance policies.

This auto-pilot mode was a huge help in streamlining and scaling Managed Services. For example, even for a specialized task like Patch Management, servers attached to policies were scanned, patched and the final report was delivered to admins at Blazeclan via mail without any manual intervention.

Benefits

blazeclan-solution

With InfraGuard, Blazeclan has central Patch Management workflows that can be tailored for individual client requirements. The manual processes have been automated, policies enforced and repetitive tasks now run on auto-pilot on a defined schedule.

© 2020 InfraGuard Software Services. All Rights Reserved.